Technology is disruptive. Just about every month or so, a new startup raises millions and declares that it is spending some industry or another. Grocery deliveries, ride hailing services, autonomous cars, and trucks, legal advice on demand they’re all turning traditional markets upside down by changing the way we consume goods and services. Read between…
Grounded flights and stranded passengers: It’s finally time for airlines to band together to update their IT systems. The latest was just this past week as a power surge in one of British Airlines’ data centers caused the airline to cancel 75,000 flights over a busy three-day UK bank holiday weekend. The exact cost to…
Managed service providers (MSPs) are in high demand among organizations looking to improve the efficiency and dependability of their IT operations. A recent study states that the managed services market will grow to a staggering $193 billion by 2019 and to $230 billion by 2020. Why is this business model becoming hugely popular? Well, imagine…
Cyber-crimes are at an all-time high and will continue to rise in popularity for as long as organizations adopt a passive approach to online security. While some CEOs look at cyber security as a “back burner”, the hacking industry is evolving to the point where anyone can become a successful hacker. An aspiring cyber-criminal can…
We live in a rapidly-changing always-on digital world. Organizations around the globe are undergoing a rapid digital transformation, relying on data and automated processes to become customer experience focused businesses. However, this opportunity requires the right software infrastructure in place—one that is flexible and scalable and able to meet the dynamic challenges of the 21st…
While helping organizations shore up against potential cyber-attacks, I am surprised about how security teams still treat malware as a systemic issue rather the behavioral problem it has become. Yes, keeping your systems updated and behind a firewall is a necessity but so is educating your employees who are usually the weakest link in your…
Preparing for the day when the oil runs dry, United Arab Emirates (UAE) launched an ambitious innovation strategy with the aim of positioning the country as a global leader in emerging technology. The Persian Gulf state set up seven innovation centers in renewable energy, transport, education, health, high tech, water, and space—establishing a “stimulating environment…
Every business has a make or breaks moment. Markets change, new technology is developed, regulatory conditions evolve. At some point, a company must make a decision that will allow it to evolve and flourish or do nothing and flounder. Walmart, squeezed by nimble digital disruptors like Amazon, is at such a moment and must decide…
As you’ve probably noticed, one of the recurring themes in my writing is customer service. It often seems like, as the current business environment grows more competitive, there is a decreasing emphasis on service and client satisfaction. In the current digital era, where communication and transaction behavior often no longer require any face-to-face interaction, many businesses…
Let’s start with the good news: According to the World Health Organization (WHO), despite a very small dip from 2014-2015, human life expectancy in the U.S. is at 78.9 years, up 11.3% from 1970, when it was at 70.81. Contrast this to the life expectancy of a company. According to a recent study done by Yale Professor…