Consider an MSP and Unlock the Potential of Your Internal IT Team

Managed service providers (MSPs) are in high demand among organizations looking to improve the efficiency and dependability of their IT operations. A recent study states that the managed services market will grow to a staggering $193 billion by 2019 and to $230 billion by 2020. Why is this business model becoming hugely popular? Well, imagine…

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7 Keys to Building Software Infrastructure for Digital Transformation

We live in a rapidly-changing always-on digital world. Organizations around the globe are undergoing a rapid digital transformation, relying on data and automated processes to become customer experience focused businesses. However, this opportunity requires the right software infrastructure in place—one that is flexible and scalable and able to meet the dynamic challenges of the 21st…

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The big gamble: How UAE can attract innovative entrepreneurs

Preparing for the day when the oil runs dry, United Arab Emirates (UAE) launched an ambitious innovation strategy with the aim of positioning the country as a global leader in emerging technology. The Persian Gulf state set up seven innovation centers in renewable energy, transport, education, health, high tech, water, and space—establishing a “stimulating environment…

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Lessons from the past: Will Walmart become the next Blockbuster Video?

Every business has a make or breaks moment. Markets change, new technology is developed, regulatory conditions evolve. At some point, a company must make a decision that will allow it to evolve and flourish or do nothing and flounder. Walmart, squeezed by nimble digital disruptors like Amazon, is at such a moment and must decide…

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CHEERING FOR THE UNDERDOG: HOW LEGENDARY SERVICE WON THE DAY FOR A SMALL BANK

As you’ve probably noticed, one of the recurring themes in my writing is customer service. It often seems like, as the current business environment grows more competitive, there is a decreasing emphasis on service and client satisfaction. In the current digital era, where communication and transaction behavior often no longer require any face-to-face interaction, many businesses…

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