Clients & Partnership

Our clients are the life-source of our business and the force behind our innovations.

Our clients are the life-source of our business. We believe that integrity in client dealings is an indisputable prerequisite for a successful and sustained business relationship.

We operate a highly effective and efficient organization, focused on meeting client objectives. We operate policies of continual improvement for our products, processes, and people in an effort to deliver exceptional solutions, services, and client experience that exceed client expectations. To do this, we strive for a balance between flexibility in the way we operate and tight control to meet compliance and client needs.

We have in place clear and robust lines of communication, which allow us to respond quickly and efficiently to client and market requirements, ensuring our clients receive consistent service across geographies. Through our sales and delivery teams, we aim to ensure that we can successfully and consistently deliver what we committed.

We treat our clients like Business Partners.

At ImpTrax, we collaborate with our business partners, such as suppliers and industry players, that make up our business eco-system and develop long-term relationships with them to achieve mutual growth based on mutual trust.

ImpTrax selects vendors (suppliers or partners) on the basis of price, quality, and performance. We maintain fair and free competition in accordance with the letter and spirit of the country’s competition laws. We are open to all and any organization regardless of origin or size, evaluating them based on their overall strengths.

We recognize the value of all communication and feedback that we receive from our stakeholders. Where possible, we are committed to maintaining open dialogue and in responding to feedback and to communicating our strategies, targets, and performance to our stakeholders. We encourage all partners, suppliers, and sub-contractors to adopt responsible business policies and practices for mutual benefit. Our contracts, where required, clearly set out the agreed terms and conditions that form the basis of the business relationship. We shall uphold the values of honesty, partnership, and fairness in our relationships with stakeholders.