How long do I have to wait for you to start working on the project?
We work with our clients to formulate timelines based on the urgency of the project. For a priority project, our teams start working immediately after signing contracts and NDAs with you. For long-term projects, we collaborate with you to finalize a mutually acceptable timeline and milestones that we meet within the agreed upon timeframe.
How should I prepare myself for our first meeting?
During our first meeting, we will discuss your goals, product context and the technology stack needed. This helps us prepare the most suitable offer for you.
It would really help us if you have identified the following prior to our meeting. However, in case you are struggling with identifying the gaps in your software, we can conduct an IT assessment for you.
- Your goal: What would you like to achieve with pragmatic coders?
- Product context: What would you like to build with our help and why?
- Current state: What progress has been made on the product?
- Technology stack: Where are your perceived gaps?
What kind of tools do you use to communicate with clients?
We offer both onsite and online services. In case of online services, we use the most popular and intuitive communication tools. We communicate with clients via Skype, Google Hangout, and email. We use Trello and Jira for project management, but we are flexible and can adapt to the various tools that our clients use.
How do you ensure your software is safe?
Our developers have the experience and skills to build secure products. We have experience in healthcare, banking, and the investment sector, and our clients can confirm that we develop products at the highest security standard.
How do you safeguard my intellectual property?
When you sign a contract with us, we ensure we offer maximum security to your intellectual property in every possible way. Our contracts cover the clause of intellectual property rights and NDA in minute details, and we routinely arrange employee training and audits to ensure that the intellectual property rights of our clients are duly preserved.
How do you manage clients across different time zones?
We don’t have fixed office hours and our developers are flexible. Basically, we can meet any client’s needs. Our teams communicate clearly and regularly.
Do you provide end-user documentation?
ImpTrax delivers end-user documentation only in cases where it is unequivocally cited in the work order–for which you might need to pay an additional fee.
